E-Commerce Associate - Entry Level

Position Type: Full-Time Employee

Location: New York, NY

Length: Long-Term Available

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Contrix is a customer-centric e-commerce company that has consistently set the standard in audience development for the magazine subscription industry. The Company’s primary goals revolve around new subscriber acquisition for the 1,000 plus titles in its catalog. The Company utilizes proprietary technology to leverage paid search, affiliate, and viral marketing efforts. Contrix is seeking generalists to assist with day to day operations and marketing tasks. This position offers tremendous insight into the inner workings of an ecommerce company from both Marketing and Operations perspectives.

Qualifications

• Bachelor’s degree.
• 1-year experience in the e-commerce industry a plus but not necessary
• Fantastic communication skills – great on the phone and ability to draft clear & grammatically correct customer communications.
• Analytical ability to solve problems efficiently.
• Nimble – able to handle changing tasks and priorities and adapt quickly with a sense of urgency.
• Strong ability to organize yourself and your tasks and manage your time.
• Above average computer and Internet research abilities.
• High proficiency with Microsoft Office.
• Reliable and dependable, ability to work standard office hours is a must.

Responsibilities

As an E-commerce Associate, applicants should be comfortable wearing many hats and be prepared to work on a variety of projects as well as assist with day to day customer service needs. Additionally, you should feel comfortable working in a small environment of about 8-10 people.

Details

• Oversee & manage company’s outsourced customer service group;
• Monitor agent issue handling and handle escalation requests;
• Analyze issues to identify potential system problems and improvements;
• Work with in-house developers to optimize website and processes.
• Manage company’s online affiliate marketing program on various networks (cj.com, shareasale.com, etc.);
• Take on and manage company’s social media pages and efforts;
• Identify and recommend optimization opportunities;
• Tackle new projects as they arise

Other Duties

• Entry level bookkeeping and QuickBooks management
• General organizational office tasks
• Internet research

Plus Skills

• Experience working in a high-volume processing environment.
• Experience with phone and/or online customer service.
• Experience in e-commerce marketing is great, but more important is an ability to learn fast.

Compensation

For your hard work, you will be rewarded with an offer that will include a solid base, potential bonus, a great and fun working environment, and other cool perks!

• 40-50K
• 3 Weeks PTO
• Health Benefits

Send your cv/resume to:

Legal

Contrix Inc. is an equal-opportunity employer committed to providing opportunity to all qualified individuals, without regard to actual or perceived age, sex, race, color, religion, citizenship, national origin, ethnicity, ancestry, disability, predisposed genetic characteristics, marital status, domestic partnership status, sexual orientation, gender identity, status as a victim of domestic violence, veteran status, socio-economic status or other personal characteristics that may be protected by law. All employment-related activities are conducted on a non-discriminatory basis and in full compliance with Federal, State and Local Laws prohibiting discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, compensation, promotion, discipline and termination.

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